The Real Estate Agents Authority (REAA) censured an agent who failed to disclose a leaky conservatory to a purchaser.
He says he did communicate the issue to the purchaser. Classic "he said, she said". And you know what, no one wins.
There's a word to think about, a concept to consider, something perhaps missing here:
meaning: "respectful or courteous regard" (from the French déférence)
We're buying a house for goodness sake. We're not haggling in a bazaar, bidding on a $1 online auction, or browsing the $2 shop. Where is the caution and respect due the largest financial transaction most people will ever do? The most common cause of issues on house sales - one party thought "this", the other party thought "that" - basic miscommunication - verbal miscommunication.
Buying and selling a house is a significant transaction with multiple components. Treat it with the care and respect it deserves. Thats why we designed the Question & Answer functionality for 200 Square - this is not the time or place for "off the cuff" responses, guesses, generalisations, and 'maybes'.
Document and be a bit formal - it deserves it. Show deference up front, avoid hassle and confusion later.