How to answer a buyer question?
All questions from buyers are visible to you, and answered by you. That way you are integrated into the sales process. When answering a question focus on accurate facts. If you can, refer the buyer to your published information. Check your facts before answering. If you do not know the answer then say that - don't guess. Sometimes you may get "silly" questions or comments. This is the time to be objective and avoid emotional responses. Most importantly - if you are confused or want help then contact us to get help from your agent. If you get the same or similar question from several buyers think about changing the 'Details' section to include that information.